Welcome to Houseworks. Please take a few minutes to review our policies and procedures. Any questions or concerns can be emailed to sales@houseworks.biz. The purpose of this website is for product information for you as the consumer to learn more about the products we provide in the store.  We look forward to seeing you in our store or speaking by phone and email to learn about the products that have come to define Houseworks. If you decide to include personal identifiable information regarding any order, please be aware that we do not provide a secure transmittal or storage of information through the internet, if you choose to do so. We suggest that any payment information be shared directly with an associate or over the phone at 317-578-7000. Wish List When you have a wish list created from our website you can print this off and bring it into the store for faster purchasing or the wish list can be emailed and we will email a quotation. Shop Houseworks & Shopping Resources CALL 317-578-7000 to contact an associate. This number will connect you to a store associate who knows our products and can assist with any questions. Request our monthly emails by contacting sales@houseworks.biz. Hours of Operation Monday - Friday 10 to 7 p.m. (EST) Saturday 10 to 6 p.m. (EST) Sunday 12 to 5 p.m. (EST) In Store Payment Methods We accecpt MasterCard, Visa, American Express & Discover Returns & Exchanges Delivery Estimate delivery periods for special ordered merchandise are based upon the manufacturer. It is possible and beyond our control that your order will arrive earlier or later than the estimated shipping time. Local in-home delivery on company trucks is a nominal fee to customers who live near our stores. For in-stock items you will receive a call to schedule delivery within 1-10 days of the order. Long-distance delivery service is used for furniture delivered outside our local delivery zones. Usually, long distance delivery will arrive within 30 days. You will receive a call to schedule delivery once your furniture reaches your area. You can always check delivery status by calling 317-578-7000. Delivery Charges Small package delivery is provided for accessories and small furniture items through UPS ground service. Fees are charged per delivery address. Delivery fees for large furniture items are calculated based upon the weight of the product and the distance from our delivery centers. If you have additional questions please contact customer service at 317-577-2221. Redelivery Charges You are responsible for determining that merchandise will fit through doorways, corridors, and elevators. We are not responsible for damage that could occur for these throughways that are too small for entry of the merchandise. Delivery Times Normal Delivery hours for local deliveries are 10 a.m. to 6 p.m. Delays may occur however due to traffic conditions or other unforeseen events and in no event will Houseworks be held responsible. Errors Errors in arithmetic are subject to correction. Upholstery Houseworks does not guarantee the durability, color fastness, fade resistance or shrinkage of fabrics, vinyls, or leather products. We do not assume responsibility for shade variations between samples and the final product due to the responsibility of different dye lots. Colors, textures, and clarity on the web are noted as accurately as possible but images can vary depending on basic computer settings and printing variations. If you are trying to color match a particular item we invite you to visit the store for sample swatches. Cancellation & Return Policy Special order merchandise is not cancelable after 24 hours of placing order and cannot be returned after delivery. Merchandise found to be defective at time of delivery will be repaired, or refunded at our discretion. Houseworks cannot be held responsible for delays in manufacturing or shipping. All shipments are carefully inspected before leaving the warehouse. If you are not satisfied with your items upon arrival, please notify us immediately and we will attempt to correct the situation. If you are unsatisfied with your purchase of stock merchandise we will accept returned goods for a refund 48 hours from purchase less any delivery costs to and from delivery locations. To qualify, goods must be returned in new condition with packaging and your original sales receipt. ALL SALES ARE FINAL AFTER 48 HOURS. FLOOR SAMPLES, DISCOUNTED AND SALE MERCHANDISE MAY NOT BE RETURNED AND ARE SOLD “AS IS”. There are no warranties beyond those given by the manufacturer and those in this sales agreement. Houseworks will assist the customer in processing warranty claims with the manufacturer. Disclaimer All content on the website and this policy statement are given on an “as is” basis without any warranties whether expressed or implied. By use of this website you are fully responsible for all costs associated with all necessary servicing or repairs of any equipment use for connection with your use of this web site. Product Information The majority of products displayed on the website are available in the store. The prices displayed on the website are quoted in U.S. dollars and are valid and effective only in the U.S. Inaccuracy Errors There may be times when the information on our website, postal mail, and emails, contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Houseworks reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. PRIVACY POLICY Houseworks is committed to respecting your private information and protecting it from misuse. The policies shown below are universal whether for the store or website. The policies also comply with United States laws and regulations. Our stores are located in the United States and the website is targeted for United States consumers. Our privacy policy covers personal identifiable information concerning consumers, the operations of the store and our information within the website. These policies can change at any time as we advance with our website and changes within law. If we have a change to our privacy policy, we will inform you by posting a notice on our website. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. Information Collected Any information that we obtain while engaging in the business and the consumer is considered the consumer’s personal identifiable information. This includes identity information, which identifies a consumer by name, address, telephone number, email address, government issued identification number such as a social security number or financial identifier such as a credit card number. Identifiable information could also include the consumer’s purchases in which it is identified with the consumer’s “identity information” only to the extent of to which it is directly in relation to the personal identity. The security of your personal information is important to us. We cannot guarantee however against loss, misuse, alteration, unauthorized disclosure or destruction of data. We use commercial security measures to protect you from these occurrences. In accordance with law, we will notify you of any suspected breach in security involving you personal “identifiable information”. We do not sell, share or trade your personal “identifiable information” to third parties. We may disclose some of your personal identifiable information to some of our service providers to provide additional services to you as the consumer. This is with the assurance that the providers are obligated to keep the same confidentiality and use the information solely for their services.  If required to do so by law, personal identifiable information may have to be disclosed to others to protect and defend the rights of Houseworks in the event of a corporate sale, merger, reorganization, dissolution or similar event. Without your consent we will use your personal identifiable information, which we learn through interactions with you only for the purpose in which you would expect us to. These expectations include the use to contact you to answer questions, fulfill orders, obtain billing or payment information, follow up on prior orders to ensure satisfaction and contact you with additional product information where you have permitted us to do so. All information that we gather or create in our business is not all-identifiable information. If information is not identity information or directly associated with identity information we do not consider it personal identifiable information. A database of our customer’s purchases does not identify the individual customer as personal identifiable information. In general, while visiting our site and not telling us any private information, keeps you the user, anonymous unless you voluntarily tell us who you are. Traffic data, known as IP address, domain server, type of computer, type of web browser and addresses of referring site may be collected to diagnose problems with the company’s server and administer our site. Cookies and action tags may be collected as well for information. Cookies are a small amount of data that are sent from your browser from a server and stored on your hard drive. Information collected from cookies include date and time of visits, pages viewed, time spent at site, and websites visited before and after use of the Housworks website. This action allows us to collect statistics and information on how the consumer uses the site. This helps us to analyze trends and improve the operations of our website to make it more user-friendly for you. This research is helpful to gather demographic statistics. Non-personal identifiable information may be shared with third parties on a collective basis. Store and Website Our store and website are available to speak with an associate in regards to product questions and placing an order. When we take your order via store, personal identifiable information as well as payment information is gathered for the purpose of fulfilling the order. With this stated, this information may be transferred or used between our different offices, representatives, or service providers, our warehouse, manufacturers of the products that you have purchased, freight carriers used to delivered products to you, installers and/or designers who have engaged to assist you with your order or credit card merchant banks or other bankers.  We will share that information of your personal identity information with third parties that are required for the sole purpose required to fill the order. These third parties are contractually obligated to use personal identifiable information for order fulfillment only. Credit Card Will comply with our credit card merchant banks’ requirements for the use and storage of your credit card information, such as obligations concerning the security of your own credit card numbers. If you request to receive information from us, we will presume that this is permission to communicate with you about that information through email, postal mail, or telephone. Also, if you have agreed to receive information from us and have engaged with an associate and choose to email or telephone for communications about a transaction, we presume that you have given us permission to communicate with you. You as the consumer are given the option to cancel receipt of future commercial communications from us. This can be achieved when we first ask you for personal information or by calling 317-577-2221 or emailing sales@houseworks.biz to remove you from the list of contacts. Legal Statement All information on this site cannot be replicated for commercial purposes or distribution. Information can be downloaded from this site for only personal, non-commercial use and cannot be publicly posted on any website or printed publications. No material can be altered or adjusted and be copied, downloaded, reproduced, modified, published, distributed, transmitted, or transferred without written permission from Houseworks. Houseworks does not permit other websites that use frames to link any page on this website without prior written permission. Visiting the Store Upon visiting the store you will be given the opportunity to discover design ideas and resources as well as the modern classic furniture and accessories in inspiring room settings. Here you can download a map to find our store location.     Copyright © 2007, HOUSEWORKS. All Rights Reserved   |   Privacy Policy.